Shipping policy

SHIPPING POLICY

HIMAYA CROC

Last Updated: 3 November 2026

At HIMAYA CROC, we are committed to delivering your purchases safely, securely and efficiently. Every order is handled with care to ensure that your shopping experience reflects the quality and premium standards of our brand.

This Shipping Policy outlines our order processing, shipping, delivery timelines and related procedures.

1. ORDER PROCESSING

  • All orders are subject to payment confirmation and verification.

  • Orders are generally processed within 1–3 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details, where available.

  • During promotional campaigns, sales periods or other high-demand occasions, processing times may be slightly extended.

2. SHIPPING WITHIN THE UAE

HIMAYA CROC offers delivery services across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

  • Estimated delivery time: 2–5 business days after dispatch.

  • Delivery timelines may vary depending on the customer's location and courier availability.

  • Customers must provide accurate contact and delivery details when placing an order.

  • Additional delivery attempts or address changes may be subject to courier policies and additional charges.

3. INTERNATIONAL SHIPPING

We aim to make HIMAYA CROC products accessible to customers worldwide.

International shipping availability, delivery timelines and shipping charges will depend on the destination country and courier service.

  • Estimated international delivery time: 5–12 business days after dispatch.

  • Delivery estimates are indicative and may vary due to customs clearance, local courier operations and other circumstances beyond our control.

  • International shipping charges, where applicable, will be displayed at checkout or communicated to the customer before dispatch.

  • Customers are responsible for providing accurate international shipping information.

4. SHIPPING CHARGES

Shipping charges are calculated based on the delivery destination, shipping method and order details.

Any applicable shipping fees will be displayed during checkout before the customer completes the purchase.

HIMAYA CROC reserves the right to offer promotional shipping rates or free shipping campaigns from time to time.

5. ORDER TRACKING

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where supported by the courier.

Customers can use the tracking information to monitor the progress of their shipment.

If you experience any difficulties tracking your order, please contact our customer support team for assistance.

6. CUSTOMS DUTIES AND IMPORT TAXES

For international orders, additional customs duties, import taxes, VAT or other government charges may apply depending on the destination country's regulations.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

HIMAYA CROC is not responsible for delays caused by customs inspections, import restrictions or clearance procedures.

7. DELIVERY DELAYS

While we make every reasonable effort to ensure timely delivery, certain circumstances may cause delays, including:

  • Public holidays and peak shopping periods.

  • Adverse weather conditions.

  • Customs inspections and clearance procedures.

  • Courier service disruptions.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

We appreciate your understanding and patience in such situations.

8. INCORRECT ADDRESS AND FAILED DELIVERY

Customers are responsible for providing accurate and complete shipping details when placing an order.

HIMAYA CROC will not be responsible for delivery failures resulting from incorrect or incomplete addresses supplied by customers.

If a shipment is returned due to an incorrect address, unsuccessful delivery attempts or failure to collect the package, additional shipping charges may apply for reshipment.

9. DAMAGED OR LOST SHIPMENTS

We take great care in packaging and dispatching every order.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photographs or videos of the product and its packaging.

If your shipment appears to be lost or significantly delayed, please contact our customer support team so that we can coordinate with the relevant courier service.

All reported cases will be reviewed and handled in accordance with our applicable policies and consumer protection obligations.

10. DELIVERY CONFIRMATION

Once the courier confirms that an order has been successfully delivered to the address provided at checkout, the shipment will be considered delivered.

If you have not received your order despite receiving a delivery confirmation, please contact us immediately so that we can investigate the matter with the courier.

11. CONTACT INFORMATION

For any questions or assistance regarding shipping, delivery or order tracking, please contact us:

Company: HIMAYA CROC

Website: https://www.himayacroc.com

Contact Number: +971 50 565 9661

Email: himayacroc@gmail.com

Location: United Arab Emirates

Thank you for choosing HIMAYA CROC.

We appreciate your trust in our brand and look forward to delivering an exceptional shopping experience.

HIMAYA CROC – Premium Craftsmanship. Exceptional Quality.