Privacy policy

PRIVACY POLICY

HIMAYA CROC

Last Updated: 3 November 2026

At HIMAYA CROC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you visit our website, browse our products, make a purchase or interact with our services.

By accessing or using our website, www.himayacroc.com, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or make a purchase through our online store, we may collect the following information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Contact telephone number

  • Order and purchase history

Payment Information

When you make a purchase, payment information is processed through our secure payment service providers. We do not intend to store complete payment card details on our own systems.

Technical Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Website browsing activity

  • Pages visited and products viewed

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

HIMAYA CROC collects and uses your information for legitimate business purposes, including:

  • Processing and fulfilling customer orders.

  • Managing payments, invoices and transactions.

  • Arranging shipping and delivery of purchased products.

  • Providing order confirmations and delivery updates.

  • Responding to customer enquiries and support requests.

  • Managing returns, exchanges and complaints.

  • Improving our website, products and shopping experience.

  • Preventing fraudulent transactions and unauthorized activities.

  • Sending promotional offers, product updates and marketing communications where permitted by law and applicable consent requirements.

  • Meeting applicable legal, regulatory and accounting obligations.

3. PAYMENT SECURITY

We take payment security seriously.

All online transactions are processed through Shopify's payment infrastructure or other authorized third-party payment providers available at checkout.

HIMAYA CROC does not intentionally collect or store customers' complete credit or debit card details on its own systems.

Customers should ensure that they use secure internet connections when making online purchases.

4. SHARING YOUR PERSONAL INFORMATION

We do not sell or rent customers' personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders.

These may include:

  • Shopify: Our e-commerce platform, which powers our online store.

  • Payment Providers: To securely process customer payments.

  • Delivery and Logistics Companies: To arrange shipping and deliver purchased products.

  • Marketing and Analytics Providers: To understand website performance and improve our marketing activities, where applicable.

  • IT and Technical Service Providers: To maintain website functionality and security.

  • Legal and Government Authorities: Where disclosure is required by applicable laws, regulations or legal proceedings.

All such sharing is limited to what is reasonably necessary for the relevant business purpose and subject to applicable data protection requirements.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your shopping cart.

  • Recognize returning visitors.

  • Understand website traffic and visitor behaviour.

  • Improve website functionality.

  • Provide relevant advertisements and promotional content, where applicable.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and functionality.

6. DATA STORAGE AND SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss or misuse.

Your information is stored and processed through Shopify and other authorized service providers, where applicable.

Although we take reasonable precautions to protect customer information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting and applicable legal obligations.

7. INTERNATIONAL DATA TRANSFERS

As an e-commerce business, HIMAYA CROC may use service providers that operate in different countries.

Consequently, your personal information may be processed or stored outside the United Arab Emirates, depending on the location of our service providers and their infrastructure.

Where personal information is transferred internationally, we take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection laws and requirements.

8. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permissible.

  • Request restrictions on certain types of data processing.

  • Withdraw consent where processing is based on your consent.

  • Object to certain marketing communications.

  • Request information about how your personal information is used and shared.

To exercise any of these rights, please contact us using the details provided below.

We will review and respond to your request in accordance with applicable legal requirements.

9. MARKETING COMMUNICATIONS

HIMAYA CROC may occasionally send customers information about new collections, exclusive offers, promotions, product launches and other brand updates.

You can opt out of promotional email communications at any time by clicking the unsubscribe link included in our emails.

You may also contact our customer support team to request that marketing communications stop.

Please note that you may continue receiving essential transactional communications relating to your orders and purchases.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment platforms, social media platforms or other external services.

HIMAYA CROC is not responsible for the privacy practices, content or security policies of third-party websites.

We encourage customers to review the respective privacy policies before providing personal information to any external website or service.

11. CHILDREN'S PRIVACY

Our online store is not specifically designed to collect personal information from children.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

12. CHANGES TO THIS PRIVACY POLICY

HIMAYA CROC reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website operations, technology or applicable legal requirements.

Any updates will be published on this page, together with the revised Last Updated date.

Customers are encouraged to review this page periodically to remain informed about how their personal information is protected.

13. CONTACT INFORMATION

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company Name: HIMAYA CROC

Website: https://www.himayacroc.com

Email: himayacroc@gmail.com

Contact Number: +971 50 565 9661

Location: United Arab Emirates

We appreciate your trust in HIMAYA CROC and remain committed to maintaining the privacy, confidentiality and security of your personal information.

HIMAYA CROC – Premium Craftsmanship. Exceptional Quality.