Refund policy

RETURN & REFUND POLICY

HIMAYA CROC

Last Updated: 3 November 2026

At HIMAYA CROC, customer satisfaction is important to us. We take pride in offering premium-quality leather products and accessories, with careful attention to craftsmanship, materials and finishing.

We encourage our customers to review product descriptions, specifications, sizes and other details carefully before placing an order.

This Return & Refund Policy explains the conditions and procedures for requesting returns, exchanges and refunds for purchases made through www.himayacroc.com.

1. GENERAL RETURN POLICY

Customers may request a return or exchange for eligible products within 7 days of receiving their order, subject to the conditions outlined in this policy.

To qualify for a return or exchange:

  • The product must be unused and unworn.

  • The product must be in its original condition.

  • All original packaging, tags, accessories and accompanying items must be included.

  • The product must not show signs of damage, alteration or misuse.

  • Proof of purchase or a valid order number must be provided.

Products that do not meet these conditions may not qualify for a return or exchange, subject to applicable consumer protection laws.

2. CUSTOMIZED ORDERS – STRICT NO-REFUND POLICY

Customized and personalized products are made specifically according to individual customer requirements.

Therefore, all customized orders are non-refundable and non-returnable once production has commenced or the customized order has been confirmed for processing.

This includes products involving:

  • Customized colours or finishes.

  • Personalized designs.

  • Special sizes or specifications.

  • Personalized names, initials or engravings.

  • Any other modifications requested by the customer.

Customers are advised to carefully confirm all customization details before approving their orders.

Please note that this policy does not exclude any remedies required by applicable law, including where a customized product is defective, incorrectly manufactured or materially different from the agreed specifications.

3. NON-RETURNABLE AND NON-REFUNDABLE ITEMS

The following products are generally not eligible for return or exchange:

  • Customized or personalized products.

  • Products specially manufactured or modified according to customer requirements.

  • Products that have been used, worn or damaged after delivery.

  • Products returned without their original packaging or accompanying accessories.

  • Products showing signs of unauthorized alteration or misuse.

These exclusions are subject to any mandatory rights provided under applicable consumer protection laws.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

At HIMAYA CROC, we take care to inspect and package products before dispatch.

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of receiving the product.

To help us review your request, please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • Photographs of the product packaging, where relevant.

  • A brief explanation of the problem.

Our team will review the matter and arrange an appropriate solution, which may include:

  • Replacement of the product.

  • Repair, where appropriate and agreed.

  • A refund, where applicable.

  • Another suitable remedy in accordance with applicable law.

The 48-hour reporting period is requested to help us investigate promptly and does not remove any statutory consumer rights.

5. EXCHANGE POLICY

Eligible products may be exchanged within 7 days of delivery, provided they meet the return conditions.

Exchanges are subject to:

  • Product availability.

  • The condition of the returned item.

  • Approval from our customer support team.

If the requested replacement product has a higher price, the customer may be required to pay the price difference.

If the replacement product has a lower price, any applicable difference will be handled in accordance with our agreed exchange arrangements and applicable law.

Customized products are not eligible for exchanges due to a change of preference, subject to mandatory legal remedies.

6. REFUND POLICY

Refunds will be considered for eligible returns and approved claims in accordance with this policy and applicable laws.

Once a returned product has been received and inspected, we will notify the customer of the outcome.

If a refund is approved:

  • Refunds will generally be processed through the original payment method where possible.

  • Processing times may vary depending on the payment provider or bank.

  • Any applicable refund will be handled in accordance with the relevant payment provider's procedures and applicable law.

Original shipping charges and return shipping charges may be non-refundable for change-of-mind returns, where legally permitted.

Where a refund is required due to a defective, damaged or incorrectly supplied product, applicable shipping costs and remedies will be handled in accordance with consumer protection requirements.

7. RETURN SHIPPING CHARGES

For approved change-of-mind returns or exchanges, the customer may be responsible for the return shipping charges.

If the return is due to a confirmed manufacturing defect, damaged product or incorrect item supplied by HIMAYA CROC, we will arrange an appropriate solution and handle associated shipping costs in accordance with applicable law.

Customers should not send products back without first contacting our customer support team and receiving return instructions.

8. NATURAL LEATHER VARIATIONS

HIMAYA CROC offers products made from genuine leather.

Natural leather may feature variations in colour, texture, grain, markings and scale patterns.

Such natural characteristics are part of the individual appearance of genuine leather products and do not automatically constitute manufacturing defects.

Minor variations in natural leather appearance will not ordinarily qualify a product for a return or refund, provided the product conforms to its description and agreed specifications.

9. HOW TO REQUEST A RETURN OR REFUND

To initiate a return, exchange or refund request, please contact our customer support team using the details below.

Please include:

  1. Your full name.

  2. Order number.

  3. Product name.

  4. Reason for requesting a return or exchange.

  5. Supporting photographs or videos, where applicable.

Our team will review your request and provide further instructions.

Please wait for approval and return instructions before shipping any item back to us.

10. CANCELLATION POLICY

Customers who wish to cancel an order should contact us as soon as possible.

Orders may be cancelled before processing or dispatch, subject to confirmation by our team.

Once an order has been dispatched, cancellation may no longer be possible.

For customized orders, cancellation and refund requests may not be accepted once production has commenced or the order has been confirmed for processing, subject to applicable law.

11. INTERNATIONAL RETURNS

International customers requesting returns or exchanges must contact our customer support team before sending products back.

International return shipping costs, customs duties and other applicable charges will be handled in accordance with the circumstances of the return and applicable laws.

International customers should also consider any customs requirements before returning products across borders.

12. CONTACT INFORMATION

For return, refund or exchange enquiries, please contact us:

Business Name: HIMAYA CROC

Website: https://www.himayacroc.com

Contact Number: +971 50 565 9661

Email: himayacroc@gmail.com

Location: United Arab Emirates

We appreciate your understanding and cooperation. Our goal is to ensure that every HIMAYA CROC customer receives products that reflect our commitment to quality, craftsmanship and customer satisfaction.

HIMAYA CROC – Premium Craftsmanship. Exceptional Quality.